خلاصہ

Nestle pvt LTD
(March 2017 to present)
Inbound/Outbound call responsibilities
Working As A special desk agent for Critical calls
Correspondence in all regions with Sales/Distribution team for the new accounts, Follow-up on initial contacts and escalate priority problems in water deliveries.
Supervision & Consolidation of Social Media Campaign for New Customers.
Develop quality complaint record and forward it to respective dept.

Regional Coordination
Work as a bridge between sales team and Customer Support.
Escalated the urgent-critical Maters.
Follow ups on Priority Customers.
Maintain data for the Escalated issue & report to Senior Management

MSP(Warid)
(April 2013 to October 2016)

Backup Supervisor & Trainer
Worked as backup supervisor for the prepaid & postpaid.
Supervision of the team of prepaid & postpaid section
Trainings to the Batches of the Postpaid section

Customer Services Representative (Postpaid)

Serves customers by providing product and service information resolving product and service problems.
Attracts potential customers by answering product and service questions suggesting information about other products and services.
Resolves product or service problems by clarifying the customer's complaint

(Business Com. System) Mobilink
(May 2012 to December 2012)

Tele Sale Representative (Outbound)

Conduct outbound calls to potential and existing customers via telephone to sell products and services.
Providing the information about latest offers and packages to Mobilink customer.
Attracts potential customers by answering product and service questions suggesting information about other products and services.


Business Management Consultant
( July 2011 To April 2013)

Internal Audit of Pharmaceuticals Company
Basic Information aboutNTN/STRN Registration
Basic Information about Membership of Chamber
Complete knowledge of Corporate matters
Basic information in copy Right/Trade Mark Registration
Data Entry in cash book/Led